
17-02-2007, 12:13 PM
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Novice Webmaster
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Join Date: Jan 2007
Location: Malaysia
Posts: 25
Rep Power: 0
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Malaysiahoster.com has hidden additional charges of RM5 for set up fees for domain.
Although in their website stated,
*) No hidden fee or extra charge
**) Above price for yearly
The bizzare thing was, on the same year. I asked them regarding the price
- eg. domain.com is it RM35 ONLY and no additional charges & doesn't hv to buy the web hosting along.
Their replied was as stated as been written & also at their website.
Thus first few purchase, I was charged RM35 only per domain.
Then less than 1 month later, on (Fri. 16/02/2007) when I went to make another purchase.
Their system generated:
"Error Could not contact registry to lookup domain" for the whole day after several attempts.
After contacting their support team, which weren't very polite & replied rather crudely then the system is up again. Then it's down again.
I even used different Pc @ diff. networks to test out their system. Saje lah just to test if anything's wrong at my side.
When the transaction process, there appears an additional RM5 charges.
Which I was never informed off & NEVER advertised on their website.
I even double check my past sales records with them no additional charges before & when thus emailed them again & this time they said:
" If you only buy domain name then you will get a charge RM 5, its not an error.
If you buy with webhosting then there will be no charge for domain name."
I don't mind paying what's stated on the website clearly.
I wondered if anyone else ever experienced this before?
It's holiday seasons, now there's duplicate work for requesting the client to make extra payment & to go to the bank to make extra payment transaction.
Just for the hiddden extra RM5.
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