Purchase help desk application?

Are you planning to do an online help desk system? You can find a lot of scripts online and setting up wouldn't cost as much.

Most important is your people behind the help desk system.

I see on ace help desk have a function for auto reply

Departments
· View/Manage Departments
· Department Auto-Replies <- good feature

The rest of the features is pretty much the same with any other help desk system.

Just my two cent...

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