Post a tracert from your Time broadband connection to the Netmyne server. As Seanie said, you could try reporting to Time.

A few months ago, i rported a routing problem to TM. Routes to certain sites in US was being routed via HK causing large latency. After pressing them for a few weeks, they finally re-routed traffic back to normal.

Similarly, a local route was being routed by HK. They eventually fixed that back to a local route.

Last week I complained to TM suspecting their router at my exchange had a routing issue. I could not access certain sites. After one week, they finally fixed it.

The problem is that it is very difficult to get through to them that there is a problem on teir side. They always think the problem is on your side and sometimes don't even do anything about it.

Just because you have a slow connection between your Time connection an a local server, it does not mean that is true in general. Other local users may not have the same problem for example if they are using different ISPs.