Responsibilities involve:

- Issue reception and logging with basic incident details as per Service Desk procedure.
- Communicate with all levels of technical staff to inform them on issues reported by clients.
- Handle incoming calls from clients and switch to Team Leaders / Engineers should it be required.
- Generate reports, perform initial review and update Senior Service Desk Administrator with findings
- Prepare reports and alert Team Leaders as necessary
- Follow up on pending issues with support staff

Requirement:
- Diploma or Degree in Information Technology or similar.
- Experience in a customer facing role would be considered an advantage.
- Preferably chinese female (age around 25-30yrs).
- Must have some basic technical background.

We willing offer salary RM 2300 - RM 2700 depends qualification & experience,located at KL , Jln Ampang.

Interested applicants please email resume to career@equatosolutions.com