Requirements

• Experience with current help desk software and hardware technologies.

• Knowledge of contact centre environment.

• Competent in MS Office and other standard software.

• Previous experience in providing help desk services and customer service support.

• Excellent and effective communication (written and oral), telephone and listening skills.

• Strong customer focus with prior experience in a customer service role.

• Applicants must be willing to work in Cyberjaya and able to work on shift, 24 X 7 (day & night).

Job Descriptions

• On phone diagnostics and troubleshooting.

• Liaising with service provider groups and external vendors.

• Working to achieve team wide Service Levels for phone answer and resolution.

• Accurate documentation of calls and problems.

• Initiate the problem management workflow process.

Those who are interested please submit your application demonstrating your suitability against the selection criteria above, and a current resume to ( holymac@gmail.com ) with the subject title: "Help Desk Coordinator Associate (51090)"


Thank you and have a nice day.