Smart Team Networks Web Hosting Company

[drowmonger]

Buddies,

I been Smart Team for more than one year. I'm very dissatisfied with the services. No support in the middle of the night. No support after the working hour!!! Frankly, their sales and support team just work for 8 hours / day. As i guess!!!

Anyone choose this web hosting company?
Think about it carefully, that's what I experience.

[wingwp]

I hv a server co-lo wv them.. so far so good, but I did hv experience DC down for several hour wv out email notice

[smithveg]

No idea, i think they only support big business.
I my experience. SUCK!!!

[JLHC]

Hmm... their not bound to provide support after working hours if they did not promise 24/7 support..
Do they?

[smithveg]

I personally found it bad.

They comment 24/7 support to me as well. But they can't do that!!!
When i give a support call at about 7-8pm. I have to wait the solution until next morning.

[JLHC]

Originally Posted by smithveg

I personally found it bad.

They comment 24/7 support to me as well. But they can't do that!!!
When i give a support call at about 7-8pm. I have to wait the solution until next morning.

Normally it is more advisable to use the ticketing system instead of phone calls as it is easier to give instructions or resolve problems through written reply.

Just my 0.02.

[fivio]

Hello,

Thats weird ... smartteam have a good reputation in Malaysia.
Maybe they have some hitch in their operation.

Have you try to call Jason ?
I several times meet him in Jaring Datacenter. He looks very commited in settle customers issues.

Thank you,

[smithveg]

Phone call is better than ticketing. Some ticketing is dust directly, or keep reply you lots of automatically sending reply. Very annoying system they have.