Why my hosting Suspend me

[calvynlee]

Dear all, having some question here, exabytes hosting has suspend my website

here their email

Hello Sir,

It comes to our attention that your domain "icalvyn.com" is abusing the CPU resources via mySQL queries at Bougainvillea Linux shared hosting server (IP:210.48.145.25) and action has been taken to suspend this domain on the server to recover the server resources and hence bring the server to optimize performance. I have attached the screenshots and the reports of the alleged abuse in this ticket for your reference.

Please be informed that such abuses are prohibited from our server as this has violates on our AUP policies which you may refer to:

Exabytes Malaysia // Legal Information // Acceptable Use Policy (AUP)

Kindly response to us and provide us the corrective measure to reduce the usage of the resources. Your attention on this issue is highly appreciated. Please reply to this ticket as soon as possible with explanation.


If you have any enquiries, please do not hesitate to contact. Thank you.

they do attach 2 screen shoot for me as below

http://img525.imageshack.us/img525/7382/top1gb9.png

http://img413.imageshack.us/img413/2321/top2nh5.png

Normally for this kind of issue should be cause by plugin, but honestly i did not put any special plugin , and i just update my website as normal, this morning still able to access and update my blog.

any idea what it going on?

[mylinear]

You should contact them and ask for further explanation and how to solve this problem.

[yonghs]

Very very vague info from Exabytes.... they should give details like what script or application is causing the abuse ...... so that we know how to prevent it from happening.

Really would like to know the actual cause.... pls keep us posted

They expect us to "decode" the screen dump? ... I don't know wattahack they mean

[canagdesigner]

I like to share my ideas

before buying a new host..
we have to arrange the contract period
at least 1 year or more..
eg

1.2 Termination/Refund Policy
If you are not completely satisfied with our web hosting services,
and you notify <the company> in writing via the Customer
Portal by choosing the Account Cancellation link within the first
30 days of your contract that you wish to cancel,
you will be given a full refund of the contract amount,
excluding setup fees and overages.

If cancellation is received after the first 30 days, no refund will be granted.

Setup fees are refundable ONLY for the following reasons:

- You canceled the account order prior to activation
- Your desired domain name was not available.

[calvynlee]

ok guys, here some news update regarding this case.

most hoster are like that, this is their trick to ask client upgrade hosting.

What 300GB space and 300GB bandwidth all are fake They won let u use so much, I am subscribe to their Ebiz 1, which is 50GB bandwidth, and average I am using 6/50 average per month.(this 2 month about 16/50) What happen if I use up 20GB or 1000 visit per days?

My traffic hit 3000 to 6000/days before quite some time ago(some time), but I never encounter this "high CPU consumption" before, and recently my visitor maintain 300++ per days, and they told me I have "high consumption"

After they unsuspended my account, I was asking them

Dear Support,

May I know what the problem cause your side to suspend my website, I need some detail explanation.

For my side, I did not take any possible action to cause that CPU overload at all, and I was curious why suddenly get suspended for few hours, I would like your side to give me some explanation pls.

Regards
Calvyn

their reply

Hello Calvyn,

Based on the web statistics, the number of your web visitors have growing and there is large volume of hits to your blog with generating queries to the MYSQL database server that caused the server overloaded.

You are advise to consider for upgrade to Better performance hosting plan if your website required higher system resources. For more information, you may have a look at:

Semi Dedicated plan:
https://www.exabytes.com.my/products/hosting/linux/

Dedicated server plan :
Dedicated Server Hosting by Exabytes Malaysia


If you have any enquiries, please do not hesitate to contact. Thank you.

Asking me to buy dedicated server.

They do mention that my db are become bigger size and every time visitor access my website, the query become longer, my database only 6.69MB, does this consider big?

[yonghs]

Hmm.. 300++ visitors/day shouldn't cause problems... unless all of them try to access at the same time right?

One of my site (a database driven site) has 500 ~ 600 visitors a day (about 3GB transfer a month)... this means Exabytes will contact me soon ar

Btw, your data transfer seem high?? You're using Wordpress right?

[waikong78]

I think you are not only the victim, they do the same thing to me. Once they found out your website use more resources, they will cap your CPU usage to 3% max for your pool. So what will happen when your website reach that cap, your website will be down for a while....I argue with them for a lot of round, but still no solutions.

So, what is the solution they offer?? Ask you to migrate to semi-d or better server lor, of coz $$$$ more. Exabyte, is this the way you treat your customer???

So what I did was migrate my server to another semi-d hosting but not exabyte, why?? If i over use again, Exabyte will ask u to migrate to dedicated server lor...

A lot of people said they are the best host in town...emm... I think I will move all my company website from them...This kind of service, how can trust to upgrade my plan while the share hosting service already so bad.

[mylinear]

Originally Posted by calvynlee

What 300GB space and 300GB bandwidth all are fake They won let u use so much,

This is exactly what users should understand before they buy hosting. Unfortunately, users only realise this after they buy hosting because they are attracted by the large space offered by the host. The host knows this and that is why they offer such large space. There is usually other resource limits in their TOS which the user does not read properly and only realise when this sort of situation comes up later.

You are on a shared hosting server. There is no way that you will be able to use large amounts of resources on the server as this wil affect all other users on the server as well. This is why we always say that you will generally never be able to use the large space and data transfer they offer due to restrictions on other resources. Hosts have mislead users by offering such large amounts which the user will most liely never get to use fully.

The best thing you can do is to estimate your resource usage and buy hosting according to that and your budget. Don't keep looking for the largest space/data transfer for the least money. You will eventually get in trouble and be asked to upgrade or leave.

If you have a site that consumes a lot of resources and the site is important to you, don't put it on a shared hosting as it is most likely not suitable for a shared hosting environment anyway. Get something suitable for the site. If it cost more, than that is what you should pay.

Originally Posted by calvynlee

They do mention that my db are become bigger size and every time visitor access my website, the query become longer, my database only 6.69MB, does this consider big?

I don't think this is considered high. The problem is not necessarily your site alone. If the server is overloaded with many other sites and there is not enough resources on the server in general, then you will also face this problem.

[yonghs]

Originally Posted by calvynlee

Hello Calvyn,

Based on the web statistics, the number of your web visitors have growing and there is large volume of hits to your blog with generating queries to the MYSQL database server that caused the server overloaded.

You are advise to consider for upgrade to Better performance hosting plan if your website required higher system resources. For more information, you may have a look at:

Semi Dedicated plan:
https://www.exabytes.com.my/products/hosting/linux/

Dedicated server plan :
Dedicated Server Hosting by Exabytes Malaysia


If you have any enquiries, please do not hesitate to contact. Thank you.

Again, absolutely meaningless reply from Exa

How many visitors actually visited at the time that caused overload? What's meant by "large" number of hits? How many hits at the time of overload?

Their recent price increase ..sweetened by storage / bandwidth increase is also meaningless going by these cases.

iCalvyn,

Maybe u should hardcode your links... the menubar.......... and also the categories at the sidebar (and don't show number of posts within categories) ....... should help in reducing queries

[calvynlee]

Originally Posted by yonghs

Hmm.. 300++ visitors/day shouldn't cause problems... unless all of them try to access at the same time right?

One of my site (a database driven site) has 500 ~ 600 visitors a day (about 3GB transfer a month)... this means Exabytes will contact me soon ar

Btw, your data transfer seem high?? You're using Wordpress right?

yes, i am using wordpress,

thank for your advice, i try to edit my coding to reduce the queries

[ad1]

do you have rss parser / feed aggregator plugin installed...it is quite hungry for sql space because it store data there and also at cache...

[robot]

knock knock knock...!
hello, how can we check how much cpu resource our website use?
i believe only the people at the hosting company know.

anyway, calvyn
its time to move on to another phase for your webhosting.
perhaps you may consider a vps or something better than a shared hosting

[calvynlee]

Originally Posted by robot

knock knock knock...!
hello, how can we check how much cpu resource our website use?
i believe only the people at the hosting company know.

anyway, calvyn
its time to move on to another phase for your webhosting.
perhaps you may consider a vps or something better than a shared hosting

still cant afford, no budget to get higher level, but i might consider to change to another web hosting company if still have this kind if issue happen

[waikong78]

Yup, change to a smaller host, sometime i feel will less problem. The one know i using server freak..service is bit slow..but facilities and price they offer are very good. So far so good.

[yonghs]

heard some good things abt ipserverone.com ... any comments?