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29-04-2004, 01:52 PM
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moral of the story :
 1) customer should always read any term of usage before agree because this is the contract against you and web hosting provider for using their service and you can't claim anything that is not stated in their TOS like in this case 30 days money back (unsatisfied within 30-days), but you can claim a refund if they not promising their uptime guarantee (full or prorated - read TOS) 2) web hosting provider should state clearly what is guarantee they offer either on website or in TOS, AUP, etc so it will not confusing customers     
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