My Experience with Mercumaya.Net

[echannel04]

Name: e-channel
site: http://e-channel.info
Purpose: Chinese version forum and blog
Account Created: 4 Apr 2004

(A+, A- ,A ,B , C, D)

My overall grade: A+


Hi, I want to say thanks to Mizan at Mercumaya.Net for providing the WORLDS best support service.

You guys are excellent,

everything you have done for me and my website and

all the help problems you have helped fix were quick, prompt, and very very helpful.

I would highly recommend this service to anyone interested in a website.

Hope Mercu Maya continues to offer the best hosting and customer support I've ever had.

Keep up the good work and Thanks Again!

[michaelfoo]

Hi,
Looks like you're a loyal customer. Signed up at this forum with your first post just to post a feedback on them?

[Filuren]

I guess he is.. haha. Let's wait for mizan's comment here

[Cyber]

ah... it is a chinese forum... nice...

[lowyat99]

lol
lol
lol

[mizan]

let's customer talk

[soggie]

I've experienced TWO shutdown of service in 15 days. My website is http://www.rendervault.com, and as of 2.00 PM to 2.35PM the website is down, and still down (Nov 29 2004).

What I can see is that mercumaya, although having excellent packages, are lacking in the professionalism department. Phone service is often very blur and un-courteous, and very un-professional (not even a word of sorry when things screw up!). Emails is even worse. No company footer, or are there any proper language in the mail. And more often that not they don't answer questions satisfactorily.

I'll see how long mercumaya takes this time. If this happens too often, I'll switch hosts. How can you guareenty perfect uptimes when you give ur customers this kind of screw ups?

[gethosted]

basically, the first post that you saying how good is your provider and i'm will not believe it.

soggie wish you good luck on your current host and new host (may be)

[ckita]

every web host has its own problems......
its frustrating i know .....from my own xperience......



maybe they r doing some upgrading & stuff?

[soggie]

what kind of web hosting company upgrades TWICE in a month WITHOUT telling the customer that their services will be interrupted?

I sent an email to mercumaya, hope they can help me sort out this problem. I'm planning for a massive traffic website and if this kinda problem persists it'll really slam me hard.

[ckita]

yeah really pity u.....


upgrade twice a month?
hmm........

they shoul have told u first in my opinion....

i host one of my site with easynet-interactive.......
they have a forum board.....and good
support..... so i never faced such a problem with them...

any upgrade will be published on the forum....
easier 4 me

btw as i am writing this,...your site seems
to be o.k now...
3.22 p.m

[ckita]

nice site.... i like the windows xp
pirated to original topic

[soggie]

haha thanks. That story's really funny tho. Imagine hundreds of people exchanging RM10 windows XP CDs for RM350 dollars OS.

[ckita]

Originally posted by soggie
haha thanks. That story's really funny tho. Imagine hundreds of people exchanging RM10 windows XP CDs for RM350 dollars OS.

maybe bill gates toooooo rich already? hehehehe

[soggie]

As of 5pm (maybe earlier), my site is down again. Mercumaya's really making my day.