Some thoughts on Exabytes' hosting

[sauerkraut]

I'd like to talk a little about Exabytes Hosting. To me Exabytes seems like a reliable and responsible hosting provider. I've had experience hosting with three local hosts and I can say that none of them bothered to keep customers informed about server downtime. Their strategy is to remain silent and hope that customers wouldnt notice.

Though I'm not hosting with Exabytes, I'm familiar with their emails to customers. I'm quite impressed that they actually inform customers of schedule downtime weeks in advance. And in the event of unexpected downtime, like what happened to servers in MyLoca recently, customers are informed almost immediately. I'm sure their superior customer service and attractively priced hosting packages will make them one of the major hosting providers world wide.

Now some of you may wonder why am I plugging for Exabytes. Actually I wanted the dudes from my local hosting companies to read this and hopefully make them buck up a bit.

As to why I'm not hosting with Exabytes, here're the reasons:

- I dont like pricing tricks. Says RM149 but it's actually RM199.

- I think their servers are slow. I've not done any real tests but every time I visit this forum, I feel like pulling my hairs out bcos its so slow. Maybe it's bcos of the fancy forum software which I notice kept on making connections even when I leave it idle.

One last thing - I think their recent multi-tiered coupon marketing campaign sucks. It's not a very pleasant experience punching in codes one after another only to find out at the end that all the good coupons have "expired".

[limcs]

Hello sauerkraut,

Thanks for sharing your thoughts on Exabytes.

I'm sure the people from Exabytes will find them connstructive and will work on improving their services.

[starsearcher]

Originally Posted by sauerkraut

I'd like to talk a little about Exabytes Hosting. To me Exabytes seems like a reliable and responsible hosting provider. I've had experience hosting with three local hosts and I can say that none of them bothered to keep customers informed about server downtime. Their strategy is to remain silent and hope that customers wouldnt notice.

Though I'm not hosting with Exabytes, I'm familiar with their emails to customers. I'm quite impressed that they actually inform customers of schedule downtime weeks in advance. And in the event of unexpected downtime, like what happened to servers in MyLoca recently, customers are informed almost immediately. I'm sure their superior customer service and attractively priced hosting packages will make them one of the major hosting providers world wide.

Now some of you may wonder why am I plugging for Exabytes. Actually I wanted the dudes from my local hosting companies to read this and hopefully make them buck up a bit.

As to why I'm not hosting with Exabytes, here're the reasons:

- I dont like pricing tricks. Says RM149 but it's actually RM199.

- I think their servers are slow. I've not done any real tests but every time I visit this forum, I feel like pulling my hairs out bcos its so slow. Maybe it's bcos of the fancy forum software which I notice kept on making connections even when I leave it idle.

One last thing - I think their recent multi-tiered coupon marketing campaign sucks. It's not a very pleasant experience punching in codes one after another only to find out at the end that all the good coupons have "expired".

hello sauerkraut,

Thank you for your feedbacks.

Would like to add on some of the comments that you have made:

1) Regarding the pricing trick, we do not intend to create any trick here. It's stated clearly in our site that says "Paid 2 years (best value!)".

Malaysia Linux Web Hosting by Exabytes

2) Slow connection to this forum may have been caused by:
- Server is performing backup (at night)
- Network problems

3) One last thing - I think their recent multi-tiered coupon marketing campaign sucks. It's not a very pleasant experience punching in codes one after another only to find out at the end that all the good coupons have "expired".
>> Thank you for your feedback. We appreaciate it. Actually, this concept is based on first come first served basis. So, if client is a bit late, it's common that good coupons have expired. Still, we truly appreciate your feedback.

[fahmishah]

Yeah! im am glad with exabytes especially to their customer support!
solute to them!..

anyway Mr.sauerkraut in this world we can't find a perfect hosting.because each hosting have thier weakness.exabytes also have thier weakness especially on the price.yes! it too expensive.

you can find cheaper hosting but how about thier features?their support?maybe dont have good enough than exabytes.

the server too slow?well exabytes have many customer.that's why it is slow.
if you say some hosting in Malaysia much faster than exabytes.can you tell me how many customer?

[andy]

Originally Posted by fahmishah

the server too slow?well exabytes have many customer.that's why it is slow.
if you say some hosting in Malaysia much faster than exabytes.can you tell me how many customer?

Basically we are hosting a max of 400 domains per web server to ensure a stable load and memory usage. We also have some monitoring scripts available which will inform us if the CPU went ups to a warning level which our techs will take proactive action to login to check on the server.

- I think their servers are slow. I've not done any real tests but every time I visit this forum, I feel like pulling my hairs out bcos its so slow. Maybe it's bcos of the fancy forum software which I notice kept on making connections even when I leave it idle.

webmastermalaysia is currently hosted in a server which has only a max of 5 domains and thus the processing speed would not be an issue unless there are some networks issue or nightly backup scheduled which increase the disk I/O on the server as what starsearcher said.

[gethosted]

Originally Posted by starsearcher

hello sauerkraut,

Thank you for your feedbacks.

Would like to add on some of the comments that you have made:

1) Regarding the pricing trick, we do not intend to create any trick here. It's stated clearly in our site that says "Paid 2 years (best value!)".

Malaysia Linux Web Hosting by Exabytes

But the ads you are showing in major search engine is RM149.50/year. In order to get RM149.50, you need to pay for 2 years.

[sauerkraut]

Some explanation. When I said pricing trick, I dont mean something illegal, more of a marketing gimmick. I think I've contributed alot towards lowering Exabytes' cost per click in Google Adwords. Many times I've click on the "RM149 Malaysian Hosting" only to discover that it's 2years x RM149.

Having said that I think this could be a good idea for other hosting as well. It makes your service seem less pricey.

Another idea for hosting companies. You can try sending out greeting emails to make customers feel appreciated. Exabytes sends out Happy Mooncake Festival emails! If I was their customer I'll have this warm and cozy feeling.

fahmishah: yes i agree, it's not possible to find the perfect hosting, every host has weakness etc. This post is about my thoughts, maybe later I'll open another thread about my quest for perfect the host.

[limcs]

I'd suppose it's completely normal, as in every hosting company always quote the lowest price they provide, which is normally in 2 years period. It's the lying o r whatsoever.

[AntonWong]

Originally Posted by limcs

I'd suppose it's completely normal, as in every hosting company always quote the lowest price they provide, which is normally in 2 years period. It's the lying o r whatsoever.

sorry for disagree. i doesn't mean bad here. If my webhosting adv for yearly package, so i will only set for yearly package. For my webhosting 1 month RM 5 mean you really can get RM 5/month, there is no minimum subscription, not ask my customer to sign up yearly for RM60 mean 1 month you get the price is RM 5.
sorry i doesn't mean bad here. i just want to make a clear here. if you said so it will definetly unfair for other webhosting company who
do not set minimum subcription.

[michaelfoo]

Originally Posted by AntonWong

sorry for disagree. i doesn't mean bad here. If my webhosting adv for yearly package, so i will only set for yearly package. For my webhosting 1 month RM 5 mean you really can get RM 5/month, there is no minimum subscription, not ask my customer to sign up yearly for RM60 mean 1 month you get the price is RM 5.
sorry i doesn't mean bad here. i just want to make a clear here. if you said so it will definetly unfair for other webhosting company who
do not set minimum subcription.

Hi Anton,
I don't quite understand what do you mean by that, anyways it is a matter of how a company prefer to present its services in advertisement. The price may look cheaper at the banner, but if you click into their web site, you can still see the pricing scheme clearly there.

I would not say this is a scam anyways

Thanks.

[limcs]

Originally Posted by AntonWong

sorry for disagree. i doesn't mean bad here. If my webhosting adv for yearly package, so i will only set for yearly package. For my webhosting 1 month RM 5 mean you really can get RM 5/month, there is no minimum subscription, not ask my customer to sign up yearly for RM60 mean 1 month you get the price is RM 5.
sorry i doesn't mean bad here. i just want to make a clear here. if you said so it will definetly unfair for other webhosting company who
do not set minimum subcription.

I totally understand No problem. It's just different way of doing business. I'm just saying that the previous way does not imply "cheating".

[robot]

Originally Posted by sauerkraut

- I dont like pricing tricks. Says RM149 but it's actually RM199.

- I think their servers are slow. I've not done any real tests but every time I visit this forum, I feel like pulling my hairs out bcos its so slow. Maybe it's bcos of the fancy forum software which I notice kept on making connections even when I leave it idle.

I'm afraid I have to agree with this one. why don't you put it as RM298 / 2 years instead. RM149 / year but you never gonna get it unless you signup for 2 years

the semi dedicated server package offered seems to be very interesting but I'm really not convinced with the experience with this forum. It is slow in loading but shows great with ping test. I don't know why. The server surely don't refresh all the time so stop saying server refresh thingy.
may be because of Streamyx sucks huh. maybe
my company using leased line, have no problem accessing most website around the world. but still loading slow with this forum. don't know why too.
I'm really have to think it over and over again about this semi D package. don't want to end up like this forum which i and few more others experienced

[ADSENSE'SCORPSE]

As a newbie, I rather play safe.
Get hosting from those who have been in the business
for quite sometime.

First of all the price must be good,
but at times it's hard to tell in the beginning
until you have experience it, doing FTP and so on.
Newbie got try few hosting unless strongly
recommended by pals. I've been with 3 hostings
since July 2006, only then I think I've found
a relieable one, super-clean, fast, great!

This is one great one:
HOSTGATOR WEB HOSTING - cPanel, Reseller, and Dedicated Website Hosting

[MENJ]

I have no complaints with Exa-Bytes, service is good. Although last month I experienced some server overload issues with one of my sites, not sure why it happened but this month it did not recur again.

- MENJ

[fahmishah]

i rather choose local hosting than the oversea hosting.
easy to locate them